Oops. I Purchased the Wrong Tickets

It can happen to anyone. You click the “buy” button having carefully check the details and get your confirmation. Only then do you realise that you booked the return on the wrong day.

Don’t worry. TrainSplit has you covered. No matter what types of tickets you bought, we’ll refund them for FREE within two hours of purchase, with a couple of provisos:

  1. If you’ve selected Ticket on Departure, you mustn’t collect your tickets. Instead, just go straight to the refunds system and we’ll cancel them for you.
  2. Obviously you can’t have used your tickets at all (not even to go through a barrier).

Providing you meet both the conditions above, and you’re within two hours of having purchased them, go to our Refunds page and fill in the details. We’ll offer you the chance to get a full, no questions asked refund.

We think that’s unique, and it’s yet another reason to use us, even if you’re not splitting tickets.

2 thoughts on “Oops. I Purchased the Wrong Tickets

  • June 21, 2021 at 12:05 pm
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    I purchased accidentally an eticket don’t have a smart phone please change to collect ref. (REFERENCE REMOVED). I am travelling on Friday so asap please

    Reply
    • June 21, 2021 at 12:29 pm
      Permalink

      Hi. You don’t need a smart phone to use etickets – you can print them at home if you have a printer.

      If not, you should contact customer service at management@raileasy.co.uk who may be able to help you.

      Reply

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